Before emailing or requesting a chat session, make sure that you have any necessary documentation in front of you.Live chat is available to those who have paid accounts. If you have a basic account, email is your only option. Understand your options for receiving customer support.There are several things that you can do to help ensure that your questions and issues are handled quickly and professionally by Evernote customer service representatives: Concerns about security or identity theftīest Practices for Contacting Evernote Customer Service.Why do People Contact Evernote Customer Support?Įvernote users contact customer support for a range of reasons, including: Evernote does use Zendesk for email customer support, which makes it easier for customers and Evernote representatives to keep track of customer service correspondence. Basic account holders can request customer support via email while those who have Premium or Business accounts can receive live chat support. It should be noted that Evernote does not offer phone-based customer service. As an extremely popular cross-platform app, it isn't surprising that Evernote receives many customer service requests each and every day. Evernote is an app designed to help people with taking notes, task management and organizing information and links.

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